Why Red Lobster Employees are IDIOTS

I suppose it IS possible that not "all" Red Lobster employees are totaly idiots. So don't send me hate mail, kapish?

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Or like they have had a hell of a lot of people complain about their cheeseless fish.

I know what you mean about one chance to have a meal in a nice restaurant... With kids you just can't do that much.

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Brenna
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first of all, i have missed seeing you on here! and oh my good god in heaven, what the hell happened at RL? this is straight out of some episode of "curb your enthusiasm"! LOLOLOLOL! i am so sorry you had to deal with these idiots, but i have to admit that you gave me a much needed laugh with your post. i too sometimes wonder where some companies find the people that they employ.....IQ and customer service skills must not come into play too often.

and i cannot believe they had the audacity to put a piece of cheese in your doggy bag. oh that is just straight up wrong. you should have tossed it onto the waitresses head. please tell me you didnt tip her. i am a serious big tipper even though i am broke, but i was a bartender in LA and got so gypped so many times that i hate doing that to other servers.....but this chick deserves NO TIP.....just the slice of cheese left on top of the bill.

and you are smart to not have let the manager take back the fish.....i would not be surprised if they had added a loogie along with the melted fish just to be even bigger a****holes.

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It sounds to me like you were probably something like the 50th customer to make the exact, same complaint and the managers either didn't deal with the other ones or told the waitress to and she had already been stiffed over it several times. I doubt you had anything to do with it, but I'm sorry you didn't get your crusty cheesefish.

Somehow, it sounded tastier when you described it.

- Manodogs

I know this won't be reassuring, but here goes anyway.

I went there just last night, and had one of the best servers I've ever had at any restaurant. They have their endless shrimp special going on, and I got that. She was really sweet to my kids, and very attentive to our needs. They are usually so slow with the "refills" but she had the orders in so quickly that we weren't even done with the first batch before the second was out. I actually hadn't finished my first before the THIRD batch was out, which is a violation of the offer, but I'm not going to complain since it made a lovely lunch. lol

Sorry you had a bad experience.

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First off - I have missed everyone here so much & thanks for agreeing with me. My husband thinks I am crazy for even asking!

Second of all - Ok, about the fish, I totaly agree with every point made thus far. but what I STILL really want an answer to is

"why does the DINNER portion come with cheese and the LUNCH portion does not?"

It just simply does not add up. It would be easy to understand if soup only came with the dinner, but CHEESE? We're not talking about an expensive condiment here! It's not a truffle for Petes sake! It's a damn piece of cheese. AND don't give me the line of crap about, "Cheese is expensive" because I will tell you that RED LOBSTER is what's expensive! Trust me, they can afford to put the cheese on my crusty fish. AND let's just say, for sake of arguement that Red Lobster CAN'T afford to put my slice of dairy-product on my sea-dwelling-creature, then MAYBE (just maybe) they shouldn't have that in the DESCRIPTION!!!!! Or hows about they do that annoying thing that other places do and put a little *star* by "Crusty Fish", then at the bottom of the page write a disclaimer about how cheese only comes with a $17.00 dinner meal.

what gives?

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You know what you should do? Go to redlobster.com and write a complaint. Take your time and make it well thought out and reasoned, without sounding the least bit upset.

I've received some pretty decent comps for just complaining about the service or food at places. And when I say complaint, I barely mean it. I go on and on about how much I love the place, and then how "disappointing" this time was compared to my past experiences. This makes them think, "Crap. We've turned off a usually satisfied customer. We gotta send them a coupon or something." I've gotten a gift certificate to a grocery store, free baby formula, money, free hot wings, a gift certificate that bought me some expensive perfume, and even a few hundred dollars from one very expensive service that I was very dissatified with.

And one final hint. Don't ask for it. A lot of places say that you should tell them what you want to make it right. I've had more success by just leaving it open and seeing what they offer. Sometimes it's nothing, and if that's what you go into it expecting, it's really cool when they try to make it right by you.

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... come to Maine. I don't think the chain-store "Red Lobster" have any franchises in this state (or very many in New England for that matter). They would just be laughed off the face of the planet.

That said, I've met some of the company executives, especially those associated with the Darden Foundation, in the course of work I was doing on Maine lobsters (yes, there are other kinds). They have a decent reputation and seem to be good folks.

They do have to run a business, and these days that means not spending a whole lot of money on the people who actually do the work. Especially since the founder no longer runs the joint - usually a bad sign. It looks like it's all company stores, which theoretically minimizes the variability in service that is associated with less-well-managed franchises. But even in company stores there are major differences between outlets. Ask me about my days working for Mickey D's sometime ... but buy me a few beers first :).

It sounds like in Detroit you have a less-well-managed store. The "cheese" bit sounds like somebody doesn't know the menu, rather than some bizarre marketing ploy. "Never attribute to malice that which is adequately explained by stupidity". You wish to put the cat among the pigeons, write to the head office. Next time you go, you might see a whole lot of new faces ...

Good to see you here :).

You should have entered the back door, raise the supervisor and the manager off their office chairs and demand them an answer. It's not legal to fool the customers like that.