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What We Should Have Known Before Our Van Was Stolen

gracepub's picture

Hindsight is the best teacher. I just wish I took the time to learn what GEICO had to say before our van was stolen from the business parking lot. It was locked and in a well lit area with the front tires against the curb. We thought that we had taken all the precautions we could. But, our insurance company didn't think so. Because we didn't go with a national, reputable, insurance company, we lost $35 000.00. And, like everyone, we started learning about 'auto theft protection' after our van was stolen. The discouraging fact about car theft is that it is usually caused by negligence on the car owner's part.

The National Insurance Crime Bureau's (NICB) states that California is home of six of the top 10 auto theft locations in the nation. However, everyone is in danger, even people who own older cars.

Nancy Price, regional vice president of GEICO's San Diego Location, works to protect consumers and prevent fraud. GEICO works to help customers prevent car theft before it happens. Here are some tips I learned from them.

Leaving the keys in the car, even leaving a spare hidden on the car, is an invitation for disaster. But, most people do not understand that their presence in the car is no deterrent. People should not drive with the doors or windows open. They should not get out of the car to help people in an accident, or to check the damage if their car has been bumped from behind. Thieves prefer to work in the dark - but it is important to remember that they are not afraid of you. Remember: Never resist a car thief. The car can be replaced, you cannot.

More and more woman are parking in well lit, busy areas, even if it means driving down the road a bit. But, men continue to look for parking spots that are convenient. Not only should a car be parked in a safe place, it should also be left in gear, or park, with the wheels turned to the curb, to prevent it from being stolen.

I personally know people who have had cell phones, lap tops, purses, and even a box of video games stolen from their car. But, both your car's registration and insurance are also valuable? If you must leave the registration in the car, hide it where a carjacker cannot find it. A police officer may suspect a car, but when the registration is shown, the thief makes a 'clean break.'

Use an Anti-theft system. They have been on the market for years and some insurance companies give a discount for certain security systems.

There are several different security devices available at reasonable prices. The bar that locks the steering wheel is easy, and a visible deterrent. There are also ignition cut-off systems that prevent cars from being started. Some newer cars even come with a passive alarm that automatically starts when the key is removed. One of the best are the alarms that emit a signal that can be tracked. Car thieves are less likely to steal a car that can be tracked.

Discuss security systems with your insurance company before installing one. Some companies offer discounts for different types of security systems. Another 'trick' is to etch your car's registration on all the windows. Car thieves do not want to steal a car if they need to replace all the windows. They want something they can move quickly and easily.

Bump and Rob
This is a thieves trick where carjackers bump a car and steal it when the drive gets out to look for damage. To prevent this, make sure that you avoid getting 'locked in' traffic, especially at lights. Never be too quick to get out of the car. If you are afraid, or suspicious, then call the police and pull into a safe place before exiting the car.

Insurance Companies

We did not take time to find a good insurance company - and paid for it. We went with a local agent. When our van was stolen we lost everything. The insurance company had so many out clauses that protected them that they only owed us $4 500.00 when they finished their deductions. Now we have a reputable agent. Even if your insurance is not due now, take the time to check out different insurance companies.

GEIKO is a good place to start. They provide auto insurance quotes for all 50 states. They are basically a one stop comparison shop for auto insurance. More important than saving us money, which they will, get a policy that will protect you and not the insurance company. They offer free auto insurance quotes and can give you proof of insurance in 15 minutes. Do not wait to find out after a carjacking that 'not all insurance company's REALLY insure your car.'

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Your insurance...

What kind of out clauses did your insurance company have? I'm just curious...

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Brenna
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gracepub's picture

Insurance Tricks

It wasn't that we had any secret clauses, it was how they all worked together. For example, if you park your car on the street then it is abandoned in a public area and therefor they do not need to pay. They only need to pay if it is parked in your driveway or a parking lot.

In our case we had commercial insurance in the van. We also had business insurance on the contents of our office and our business equipment. We were told the second would protect the items in the car. But - our van was stolen in the office parking lot. This means that the commercial insurance didn't need to cover more than the percentage of the van that we used for business and the business insurance didn't need to cover anything because the van was not left IN the office. So, our regular insurance did not cover the van because it was left in a commercial parking lot (the lot at our office)

So - even though we thought we were well covered - and had paid handsomely for several years. When we needed help, the insurance companies all pulled a quick one.

It is all legal jargon. For example, if a carjacker towed your car, and it can be proved, then was it really carjacked, and if it wasn't carjacked, then they will debate whether it was really stolen. This is one of the things they used on us.

The police knew that our van was stolen by three people who had been working the area (thanks for the police warning so we could have avoided leaving the van in the office parking lot right after the trade show - full of about $10 000 worth of stock and equipment). But, even though the police knew this, and had a good idea where the van was taken, the insurance company still hedged on their 'was it really stolen'

Not only that. When we tried to claim stuff in the van (remember that it was after a trade show) they were stupid. Had my husband ever made a business call on the cell phone? Yes - well, they didn't have to cover that now. Or his extra pair of dress shoes ($200), etc. Then, when they whittled down our contents till they only had to pay about $1700 - we got a notice to appear in court for insurance fraud.

After a bit of arguing with our agent we didn't have to appear in court - but that was only because they deducted another 25%

Oh - buy the way. Did you know that above your deductible, they retain 25% of your money just incase you are committing fraud? So, if you have a $40 000 vehicle, they keep the $1000 deductible and $10 000 until after you buy a new vehicle - and if you buy the exact same vehicle.

Wow, that's incredible

realitycheck's picture

Wow! Thanks for writing this!

Excellent info. I had a friend who was in a similar situation with State Farm. His truck was stolen. It was about a year old and cmpletely pimped out - rims, tinted windows, speaker system, etc.
Well S.F. had a billion reasons why they didn't have to cover it.
First, he knew the "group" of people involved is stealing his ride. If you know the people, even if it is a gang, your worst enemy, ex, etc, it's not theft. It considered "Borrowing without permission!" WTF?!
And just how you said, the insurance company totally gave him the run around with covering anything. "Well your rims are 25 days old, so there is a HUGE depreciated value. You can't prove your change holder was full of change. We doubt your sun glasses were Oakleys. There's no way you had a book of 200 CD's."

And the biggest problem my buddy had was that since his expensive items were not listed on his insurance (like CD's, sunglasses, etc) they don't have to pay for it. Who ever lists that stuff on insurance? The actually told him to try to claim it on homeowners!

It really makes you wonder why you have full coverage in the first place.
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