Business Success: Communicaiton Pt2

Toxic Communication Styles

We’ve all met them, the business manager who consistently, rudely, and loudly chastises people’s stupidity. This not only costs the company talented employees, but has far reaching repercussions.

This person will inadvertently treat a business associate, and not even recognize a problem. No one is good enough that they can be one person in private, and another in public, another in business - it is impossible.

Every time a business person walks into public they are putting on a performance. Communication is not about feelings. The objective is not to win, to be right, to overpower another person. The objective is to reach a certain goal or conclusion.
Threats

A threat can be as simple as a lifted eyebrow, ignoring a suggestion, swearing, crossing arms, or looking bored. Any behavior that demeans, embarrasses, humiliates, annoys, alarms, or can be deemed verbal abuse
These can be as simple as a raised eyebrow, and ignoring a person's suggestion, to swearing, any behavior that demeans, embarrasses, humiliates, annoys, alarms or is intrusive is a threat whether it is a word, gesture, or body language.

Professional negotiators and public speakers practice communicating in front of a mirror. Just put a mirror by the phone and watch yourself talk to people. You’ll be surprised at the subliminal messages you convey.